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If your shipment arrives damaged, please notify us within 48 hours of delivery. We will arrange for inspection and provide a full refund or replacement at no additional cost. Documentation with photos is required for processing claims.
All return claims must be submitted within 48 hours of delivery. Claims submitted after this period may not be eligible for processing. We recommend inspecting all shipments immediately upon arrival.
To process your return, please provide: delivery receipt, photos of damaged items, original packaging (if applicable), and a detailed description of the issue. Our team will review your submission within 24 hours.
Once your return is approved, refunds will be processed within 5-7 business days to your original payment method. For replacement requests, we will expedite shipping at no additional charge.